By default, the comments box does not open up until you click into it. When you open a page with a comments box, it should correctly show a blank comments box area, as shown below:
Once you click anywhere in the comments box, it should then display the full comment box options:
If the member is having issues with opening the comments box after clicking on any of the white area of the comments box, then there may be an issue with the current browser. For example, there may be browser plugin or setting that is interfering with the operation of the comment box. If this is the case, we would then recommend having the member test from a different web browser to see if the same issue exists in other browsers.
Thank you
- Spruz Support Team
